Help and support

You have the following ways to get help with ThoughtSpot.

ThoughtSpot documentation

Each version of ThoughtSpot has its own documentation set. ThoughtSpot releases new documentation sets for every major release version (x.y.0.cl) of ThoughtSpot.

Help menu

ThoughtSpot’s help menu, contains useful information and links which provide you help and live support. To open the help, click the question mark icon Question Mark icon in the upper-right section of the navigation bar.

The help menu contains the following features:

Help

Search the complete documentation for your version without ever leaving ThoughtSpot. You can also search the ThoughtSpot training, and community sites.

Getting Started

Explore key features with several short videos. This section contains videos about searching, working with Answers, using filters, customizing charts and tables, working with Liveboards, and sharing Answers and Liveboards.

What’s new

View short summaries of each new feature for your version of ThoughtSpot. This pop-up window appears when you first sign in to ThoughtSpot after an upgrade to a new release. You can reopen it here at any time. At the bottom of this window is a link to the release notes for your ThoughtSpot version.

Contact support

Get live and in-depth help from experts in the ThoughtSpot community and documentation.

Customizable help

In addition to these features, your ThoughtSpot administrator can add custom links to the help menu, which appear directly below the Contact support menu item. For more information, see Customize ThoughtSpot Help.